Role ambiguity in the University of Regina’s online proctoring scheduling system was a recurring problem in the digital educational environment. Exam schedule errors and disruptions were caused by this problem, which involved precisely defining the responsibilities of individuals, particularly those who held several roles, such as teaching assistants (TAs) and students. Proctortrack intervened to offer a customized solution designed to eliminate job ambiguity and maximize schedule effectiveness.
Challenges in front of the University of Regina:
Role Assignment Complexity: The university’s online proctoring system, linked to its DIY dashboard, continued presenting problems.
- Accurate role assignment is difficult during live exams, especially for participants with numerous roles in the learning management system (LMS).
- Unclear roles on the DIY dashboard caused differences in schedule.
Exam Process Disruptions: Role assignment difficulties caused users to not show up on the scheduling list, which caused exam process disruptions.
- As a result, customers were forced to take exams in person, which made it more difficult for the organization to administer exams online without incident.
Solutions provided by Proctortrack:
Role ambiguity and scheduling faults are complex problems, and Proctortrack developed a thorough solution that included implementing a system of unique identifiers. This system aimed to distinguish between users with various responsibilities, including students who also serve as TAs, to provide precise identification and efficient scheduling procedures.
- User Identification System: Proctortrack designed the DIY dashboard’s user identification system and expertly integrated it. This technology allowed for accurate role identification within the proctoring system by assigning users a unique identity regardless of their position.
- Enhanced User Profiles: Proctortrack enhanced user profiles to show all related roles and their corresponding unique IDs in conjunction with the unique identifier system. This improvement allowed administrators and users to easily see roles, removing doubts and promoting precise scheduling procedures.
Summing up
An important change is now in place for the University of Regina’s online proctoring solution’s effort to eliminate job ambiguity and reduce scheduling errors: the deployment of Proctortrack’s unique identifier system. This creative addition increased the scheduling procedure’s effectiveness and gave users a level of clarity never before seen when juggling several tasks inside the educational setting. Proctortrack has created a more seamless and user-friendly online exam experience for all parties concerned through proactive problem-solving and effective client communication. The University of Regina may now confidently conduct live tests since role ambiguities no longer hinder the exam process. This is a victory in our dedication to providing customized solutions to satisfy the ever-changing demands of the education industry.
