Proctortrack’s dedication to improving online proctoring services for educational institutions was put to the test when our prestigious client, College Board – CLEP, presented a difficult issue. The customer, who frequently uses our Level 4 online proctoring services, was facing a serious problem: a rise in rescheduling requests was causing the exam completion rate to drop. Seeing the negative effects on income and operational efficiency, Proctortrack devised a clever plan to encourage students to attend their exams on time, which changed the online testing experience.
Challenges in front of College Board CLEP:
There was an urgent problem for College Board CLEP because there was a strong tendency for students taking online tests to reschedule. This caused a decrease in income in addition to interfering with the exam scheduling procedure. Rescheduling requests regularly led to operational inefficiencies that affected Proctortrack’s overall business performance and that of the customer.
Solutions provided by Proctortrack:
Proctortrack suggested and executed a solution to encourage students to adhere to their planned exam periods and reduce rescheduling requests to solve the issue of poor exam completion rates. Implementing a $10 minimal rescheduling charge was a calculated decision to foster a feeling of accountability among the pupils.
Key Steps and Outcomes:
Fee Implementation:
A $10 rescheduling charge was easily incorporated into the online proctoring platform’s scheduling system by Proctortrack. Students were informed about this new regulation when making their exam appointments and during the scheduling procedure.
Communication:
Effective communication was essential to this solution’s success. Proctortrack ensured that all students received the new policy and the justification for its efficient implementation. This included revising the terms and conditions of the platform and sending out email notices.
Monitoring and Reporting:
The hardworking staff at Proctortrack carefully tracked how the rescheduling cost affected the exam completion rate. Extensive data regarding the quantity of rescheduling requests before and during the charge implementation provide insightful information about the approach’s efficacy.
Results:
Reduction in Rescheduling Requests:
The number of requests for rescheduling dropped significantly after the $10 fee was introduced, from 56% to 37%. It was now easier to schedule exams because students were more likely to keep their original appointments.
Increased Revenue:
In addition to reducing the quantity of rescheduling requests, implementing the rescheduling fee raised revenue. Compared to the prior 10%, the completion rate increased by 18%. The $10 charge was now more likely to be paid by students willing to reschedule their tests, significantly increasing revenue for Proctortrack and the College Board CLEP.
Improved Operational Efficiency:
Improved operational efficiency was seen in the online proctoring service, with fewer requests for rescheduling. The testing procedure improves overall if the system distributes resources more wisely.
Summing up
To sum up, Proctortrack’s decision to charge a $10 rescheduling fee was a very successful way to address the difficulties College Board CLEP had keeping exam completion rates high. The strategic approach resulted in a notable decrease in requests for rescheduling and a noteworthy rise in revenue. The accomplishment of this project demonstrates Proctortrack’s dedication to offering creative solutions that not only solve problems for clients but also advance online learning and testing platforms.
